Insoft Research — Website Privacy Policy (EN)

Insoft Research Inc. — A subsidiary of Infodev EDI inc.

Website Privacy Policy

Version 2026 | Effective: February 17, 2026 | Applies to: www.insoftresearch.com

🇨🇦Canada(PIPEDA)

⚜️Québec(Law 25)

🇺🇸USA(CCPA)

🇪🇺Europe(GDPR)

🌐Rest of World(General)

Questions? privacy@insoftresearch.com — Privacy Officer name available on request.

Part 1

What This Policy Covers

This Website Privacy Policy explains what personal information Insoft Research Inc. ("Insoft Research", "we") collects when you visit www.insoftresearch.com, why we collect it, and what rights you have.

Insoft Research Inc. is a wholly owned subsidiary of Infodev Electronic Designers International inc. (Infodev EDI inc.), located at 1995 Frank-Carrel Street, Suite 202, Québec City, QC, Canada, G1N 4H9.

ℹ️ Scope

This policy covers only the insoftresearch.com website. It does not apply to transit ridership, occupancy, or schedule data processed through our software products on behalf of our clients — that data is aggregated, anonymised, and governed by separate agreements.

Part 2

What We Collect on This Website

2.1 When you visit any page

Our web server and Google Analytics automatically record:

IP address (anonymised by Google Analytics)
Browser type and operating system
Pages visited, time on page, referral URL
Date and time of visit

Used solely to understand aggregate website traffic. Not used to identify you personally.

2.2 When you fill out the contact form

First and last name
Company name (optional)
Email address
Phone number (optional)
Your message

Used only to respond to your inquiry. Retained for 2 years. Never sold or shared for marketing.

2.3 Cookies

Please see our Cookie Policy for the full list of cookies on this website.

2.4 What we do NOT collect on this website

Payment or credit card information
Passwords or login credentials
Sensitive personal data (health, ethnicity, religion, etc.)
Personal information from children under 13

Part 3

Canada — PIPEDA

⛑This Part applies to all Canadian residents visiting insoftresearch.com.

Consent and Purposes

Under PIPEDA (SC 2000, c 5), we collect personal information only for the purposes above. We obtain express consent for the contact form and implied consent for analytics.

Your Rights — Canada

Access: Request a copy of personal information collected through this website.
Correction: Ask us to correct inaccurate information.
Withdrawal: Withdraw consent at any time (e.g., request deletion of your contact submission).
Complaint: Contact the OPC at www.priv.gc.ca.

Send requests to privacy@insoftresearch.com. We respond within 30 days.

LOI 25

Separate section

LAW 25 — QUÉBEC RESIDENTS ONLY

Act to modernize legislative provisions as regards the protection of personal information

This section applies exclusively to residents of Québec.

⛑This Part applies exclusively to residents of Québec visiting insoftresearch.com.

Additional Requirements — Law 25

Law 25 (SQ 2021, c 25) adds the following obligations when we collect your information through this website:

You are informed of the specific purpose before collection.
We collect only information strictly necessary for the stated purpose.
You may withdraw consent at any time, with immediate effect.

📋 Designated Privacy Officer

Insoft Research has formally designated a Privacy Officer as required by Law 25, shared with Infodev EDI inc. Write to privacy@insoftresearch.com to obtain their name.

Additional Rights Under Law 25 (Québec Only)

Right to de-indexation: You may request that information about you published online without legal authorization be de-indexed or deleted.
Right to portability: You may request your personal data in a structured, machine-readable format.
Right to complain to the CAI: File a complaint with the Commission d'accès à l'information at www.cai.gouv.qc.ca.

Part 5

United States — CCPA / State Laws

⛑This Part applies to residents of the United States visiting insoftresearch.com.

Right to know what personal data we collected about you from this website.
Right to delete personal data we hold (subject to exceptions).
Right to opt out of sale — we do not sell personal information from this website.

Submit requests to privacy@insoftresearch.com. Subject: "Privacy Request – USA". Response within 45 days.

Part 6

European Union & EEA — GDPR

⛑This Part applies to residents of the EU and EEA visiting insoftresearch.com.

Legal Basis

Consent (Art. 6(1)(a)): Non-essential cookies via cookie banner.
Legitimate interests (Art. 6(1)(f)): Server logs and security cookies.
Pre-contractual steps (Art. 6(1)(b)): Processing your contact form inquiry.

Site hosted in Canada (EU adequacy decision). Google Analytics transfers anonymised data to the U.S. under SCCs with IP anonymisation enabled.

Your GDPR Rights

Access · Rectification · Erasure · Restriction · Portability · Object · Withdraw consent
Complain to your national supervisory authority: edpb.europa.eu

DPO contact: privacy@insoftresearch.com (subject: "Attention: DPO").

Part 7

Rest of the World

⛑This Part applies to all visitors not covered by Parts 3–6.

We apply the GDPR standard as our baseline globally. Write to privacy@insoftresearch.com for any privacy request.

Part 8

Contact & Updates

This policy applies only to www.insoftresearch.com. We may update it at any time.